How to Order

Ordering Information
Before you begin to place an order, we encourage you to check stationery items for their availability in your chosen range. For example, if you wish to order invitations and thank you cards from the same range, check that this type of item is offered on the website.

For information on ordering, please read the following instructions;

  1. Order online
    When you have chosen your favourite invitations and accessories, select a colour (where necessary) and quantity required then click "Order Now" then proceed to Checkout. Once your have placed your order send your personalisation details to email enquiries@brideandgroomdirect.co.uk, please include your order number on your email. Our experienced typesetters will create your proof and email a copy for your approval. Once your happy with your layout and wording we will print your order. Please contact our customer service department 01772 625100 should you need any help or have any queries..

    Payment options: You have the option to choose 'Payment Online' or 'Payment by Telephone

    1. Online payment - following selection of this option you will be transferred to HSBC Secure Online Banking for you to enter your payment details.
    2. Telephone payment - please ensure you confirm your order after selecting this option. One of our Customer Service team will contact you on the daytime telephone number that you have provided, to confirm order details and arrange payment.
       
Ordering options and guidance

Wording - Wedding invitations, evening invitations, reply cards, thank you cards, order of service and menus can be printed in your own choice of wording, ink colour and lettering style.

Place Cards - Our place cards are supplied blank for you to write on your guest names.

Envelopes - Envelopes are provided with all wedding invitations, evening invitations and thank you cards at no additional cost unless otherwise stated. Reply cards include envelopes flat printed with the return address on the front at no additional charge. Please ensure you include the return address in the space provided on the order form. Please note: We do not supply envelopes with order of service and menu cards.

Printed envelopes - We recommend that you have your return address printed on the flap of your invitation envelopes. The cost for this is just £15 for 100 or less, £1.00 for each additional 10.

Different Languages - Your wedding stationery may be printed in a language other than English. Please note: there will be an additional charge of £24.00 per item. Contact our Customer Service department to discuss your specific requirements.

Order Processing - The time taken to process your order will be within 10 working days from customer approval, unless you select *express delivery. Please allow upto 15 working days for purchases of handmade or wooden items.

* Express orders must be placed before 10am on any working day. They are prioritised, printed & despatched in 48 hours and then delivered (by courier) in 24-48 hours. (Excluding weekends & bank holidays) *Express service is not available on handmade or wooden items

Delivery - Is by courier. Despatch outside the UK mainland and Northern Ireland is listed on our Delivery Information page.

Returns Policy - Should your stationery order arrive with a substandard quality of card or quality level of printing, we will reprint or refund the product that fails to meet expectations. this is subject to the full return of the item(s) at the customer's cost within 10 days, and our inspection of item(s) to confirm the issue. Should we choose to refund/reprint an order that falls outside of these terms, it is in the sole discretion of the Customer Services Manager.